Guest Information

Lake of the Ozarks has long been a favorite vacation destination and PMG looks forward to your arrival! This section of our web site is packed with information for our guests. You may wish to print this page for future reference.

ON THIS PAGE, YOU'LL FIND

• After Hours Emergency Phone Number

• Office Hours

• Check In and Check Out Information

• Directions to Office

• Payment Information

• Rental Information

• Basic Supply Package

• What to Bring With You

    24 HOUR EMERGENCY NUMBER:
   (573) 365-3800

Summer (Memorial Day through Labor Day)
Monday thru Thursday 8:30 am to 6:00 pm
Friday 8:30 to 6:00 pm
Saturday & Sunday 9:00 am to 5:00 pm

Spring & Fall
(March 15 thru May 24 & Labor Day thru Oct. 17)
Monday thru Friday 8:30 am to 5:00 pm
Saturday 9:00 am to 4:00 pm
Sunday 9:30 am to 1:30 pm

Winter
Monday thru Friday 8:30 am to 5:00 pm
Closed Saturday & Sunday

1. CANCELLATIONS - Cancellations must be made 30 days prior to your date of arrival to receive a refund less a $75.00 cancellation fee. If cancellation occurs within 30 days of arrival date, any refund is subject to the ability to re-rent the property. Every effort will be made to re-rent the property. However, if the property is not re-rented. NO MONEY WILL BE REFUNDED. If the property is re-rented, all monies received, less a $75.00 cancellation fee will be refunded. No credit will be issued for early departure.

2. Damage Protection Plan - For a one time fee of $35 you may purchase a damage protection plan that covers you for up to $500 damages or you may choose item 3. The damage protection plan fee is not refundable.

3. SECURITY DEPOSIT - You may select to pay a security deposit of $300 upon arrival. The security deposit is refunded about 21 days following departure for condo rentals and about 30 days following departure for home rentals, provided the unit is left in satisfactory condition.  NOTE:  Home rentals require a prepaid security deposit - call for specific details.

4. NO PARTIES - No parties or groups larger than those renting the property are allowed without prior permission. UNIT CAPACITY is restricted to 2 people per bedroom. 2 additional people are permitted if a sofa bed is provided, for an additional charge. We do make allowances for infants and toddlers.

5. Quiet Time - The time to respect our guests privacy, most recognize 11:00 p.m., Regatta Bay is 10:00p.m.-9:00a.m. with a $50 fine for violations.

6. AGE RESTRICTION - All occupants must be 23 years of age or older unless they are part of an accompanying family. Those violating this regulation will not be allowed occupancy and will forfeit all deposits or payments paid.

7. PETS - Sorry, no pets. They are strictly prohibited.

8. BOAT DOCKS, LAUNCHING, AND BOAT TRAILER PARKING - Renting a boat slip is required for boat or PWC storage. 2 PWC's are permitted per slip. Boats cannot occupy a slip if the boat hangs out the end of the boat slip. MOST condominium properties DO NOT OFFER BOAT LAUNCH OR BOAT TRAILER PARKING, arrangements should be made with a nearby marina.

9. LIMITED CAR PARKING - Most condominium and lake home properties have restrictive parking policies. Some properties limit parking to only one (1) vehicle per unit. Please call our office for more information about the parking policies on the property you will be renting. Parking passes are required.

10. FIREPLACES - Woodburning fireplaces are not available for use during the summer season. During the Winter, Firewood is not provided. Duraflame-type logs only please.

11. APPLIANCE OPERABILITY & REPAIR - Lake Ozark Vacations/PMG cannot guarantee against mechanical failure of heating, air conditioning, appliances, TV's/VCR/DVD players, stereo equipment or pools/spas. PMG is not responsible for circumstances beyond our control. Please report any inoperative equipment to our office and we will make every reasonable effort to have repairs done quickly and efficiently as possible. NO refunds or rent reductions will be made due to mechanical failures or malfunctions, early departure, interrupted utilities or maintenance problems.
    

Each unit is privately owned and furnished in the taste and style of the owner.

Lake Ozark Vacations supplies the following BASIC SUPPLY PACKAGE (Minimum amounts of the following are provided for convenience during your stay):

• Bed Linens

• Washcloths/Towels

• Dish Cloth/Towels

• Toilet Tissue

• Trash Bags

• Liquid Dish Soap

• Hand Soap

• Powder Dishwasher Soap

Linens are provided as a courtesy to all renters. Sheets and towels will be supplied for use during your stay. A number of our larger units are equipped with washers and dryers. We suggest bringing laundry detergent. Maid service is performed prior to your arrival and after your departure. For the security of our guests and staff there will be no complimentary towel exchanges during your stay. We are pleased to offer maid service during your stay for a nominal fee. Scheduling maid service must be arranged with our office 24 hours in advance.

You may wish to bring along additional supplies and the following special items:

• Paper Towels

• Facial Tissues

• Shampoo/Toiletries

• Coffee Filters

• Food Seasonings

• Cleaning Products/Laundry Soap

• Beach Towels

• Travel Iron

• Extra Pillows

We are unable to provide additional furnishings or appliances.

We hope you enjoy your stay with Lake Ozark Vacations at the Lake of the Ozarks! If you need additional information about your stay, please Contact Us.